FAQ's

HOW CAN I PAY FOR MY ORDER?

We accept the following credit and debit cards; Visa, Visa Debit, American Express, MasterCard and Maestro. All credit card purchases are processed securely by Shopify. We also accept PayPal, Clearpay & Klarna. PayPal is fast and free service with no signup or account required.

IM BEING ASKED FOR A PASSWORD BY MY CREDIT CARD ISSUER. WHAT IS THIS?

All credit card checks are subject to validation via 3D secure by the card issuer. 3D Secure enables the shopper to enter a password to confirm their identity with the card issuer, it improves the security of Internet payments. These checks are made on all Visa and MasterCard credit cards reducing the likelihood of fraudulent usage and improving overall transaction performance. If you do not have 3D secure set up on your credit card we recommend that you do.

DO YOU SHIP TO MY COUNTRY?

We ship internationally to most countries around the world. To find out if we ship to your country add an item to your basket and select your country from the drop down menu. We currently do not ship to Russia due to on going problems with Russian customs.

HOW WILL MY ORDER BE SHIPPED?

All orders both domestic and international are shipped using DHL

HOW CAN I TRACK MY ORDER?

You will receive a shipping confirmation via email when your order has been processed and shipped, this email will contain a consignment number which you can use to track the status of your order online. Alternatively if you have an account you can login and check your order status.

WILL I BE CHARGED TAX OR CUSTOMS DUTIES ON MY ORDER?

Please be advised that customs charges and/or import duties are determined by the customs office of the destination country. Horatio has no control over these charges and they vary from country to country.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Horatio London. For further details of these charges, please contact your local customs office.

DO YOU SHIP TO MY WORK ADDRESS?

Yes, you can enter an alternative delivery address at the checkout. We do not however ship to PO Box addresses under any circumstances.